Queremos asegurarnos de que le gusten nuestros productos y que la calidad esté garantizada. Si hay un error de impresión o un problema de calidad visible, lo reemplazaremos o reembolsaremos. Para cualquier problema de calidad, asegúrese de proporcionar fotografías claras de los productos en una superficie plana y bien iluminada e inclúyalas en el correo electrónico que nos envíe a dareol-rewind-shop@support.fourthwall.com. Este paso rápido y sencillo nos ayudará a proporcionar una resolución rápida.

Debido a que los productos se fabrican bajo pedido, no aceptamos devoluciones generales ni devoluciones relacionadas con el tamaño.

Lea a continuación para obtener más detalles:

Política de cancelación de pedidos de productos

Todos nuestros productos se fabrican bajo pedido, especialmente para usted. Si desea cancelar o modificar su pedido, utilice el enlace proporcionado en su correo electrónico de confirmación. Puede editar su pedido en cualquier momento antes de que entre en producción.

Una vez que su pedido haya pasado a producción, es posible que sea elegible para un reemplazo/resolución, según la situación. Después de haber recibido su pedido, tiene 30 días para solucionar cualquier problema de calidad.

 Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at dareol-rewind-shop@support.fourthwall.com

REFUNDS POLICIES

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at dareol-rewind-shop@support.fourthwall.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.